WinLion Contact: Support, Privacy and Verification Channels

Need to reach WinLion? Below you will find every channel available, so you know where to send what. For the wider picture, the Canadian casino guide is a useful starting point.

Customer support

Live chat on the website is open around the clock, and it is the quickest route for a locked account, a missing bonus or a payment that has not arrived. Sign-in errors are also covered under sign-in problems. Email works better when you want a written record: [email protected]. Write from the email address registered to your account, because the casino identifies you through it.

A good message is short and specific. Include your account email, the date, the amount and the payment method if money is involved, and a screenshot of any error. A request with details usually gets a quicker reply than a general complaint. Questions about promotions are often answered by the bonus code explained page.

Account requests that go through support

Self exclusion, a cooling-off period, account closure and complaints about a settled bet are all handled by customer support. The casino asks that these come from the registered email address. For bet disputes the published window is short, three days from the date the wager was decided, so do not wait.

Privacy questions

For requests about your personal data, such as access, correction or deletion, write to the data privacy manager at [email protected]. Requests are answered within one month.

Verification and compliance

Document checks are done through your account during registration or before your first withdrawal. For questions about the verification policy itself, write to [email protected].

Company details

WinLion is run by Keron Systems LTD, registration number 15947, registered address Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. It holds licence No. ALSI-202504033-FI2 from the Government of Anjouan and is not registered with iGaming Ontario.

If gambling stops being fun

Ask support about breaks or self-exclusion, or call a free confidential line: ConnexOntario 1-866-531-2600, Gambling Support BC 1-888-795-6111, Quebec 1-800-461-0140.